Customer Service Remote Support and Diagnostic Capability

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IDC supports many of its clients on a remote basis on an ongoing basis.Ā  IDC software capability and the use of the application TeamViewer gives IDC the possibility of being able to control computers remotely as if our engineers were sitting right in front of them.Ā  IDC can remotely connect within seconds without the customer needing to install any software.

Ā The capability to connect remotely unites everyday challenges of support all in one place: user management, central setting policies, connection logs, browser-based connections, service queue with service cases, and the creation of customer modules.

Ā A key feature of the remote connection is the ability to diagnose issues in real time, transfer files quickly and easily as well as 24/7 access to remote computers.

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