IDC provides real time remote service support with instructions on how to diagnose leak test issues, better decision making with their equipment problems and in doing so isolate the problem and get their equipment back online. The team provided detailed instructions that facilitated the connecting, assessing and managing of devices/ machines /personnel on a remote basis and in doing so servicing the urgent needs of a customer in a real time manner.
IDC supports many of its clients on a remote basis on an ongoing basis. IDC software capability and the use of the application TeamViewer gives IDC the possibility of being able to control computers remotely as if our engineers were sitting right in front of them. IDC can remotely connect within seconds without the customer needing to install any software.